10.1 Service Commitment
For Pro and Enterprise plans, we guarantee a Monthly Uptime Percentage of:
- Pro: 99.5%
- Enterprise: 99.9%
10.2 Service Credits
| Uptime | Credit |
|---|---|
| < 99.5% | 15% |
| < 99.0% | 25% |
| < 95.0% | 50% |
Credits must be requested within 30 days via sla@fowcuzz.app.
10.3 Support Response
Enterprise: 1-4 hour response for critical issues (24/7).
Pro: 4-24 hour response (Business Hours).